About the Role
Dignity can make all the difference in a difficult moment. Working alongside individuals experiencing homelessness, you’ll provide respectful, client-centred support that meets people where they are. From navigating barriers and accessing resources to working toward greater stability and independence, your empathy and sound judgment can help make the next step feel possible.
Key Responsibilities
Provide day-to-day support to shelter residents; assist with client intake, orientation and basic assessments; conduct wellness and safety checks; provide crisis intervention, de-escalation and harm reduction support; respond to emergencies, conflicts, overdoses and other critical incidents; support residents with access to shelter services and community resources; maintain professional boundaries and client confidentiality; maintain a safe and clean shelter environment; complete shift reports, case notes and incident reports; communicate relevant information during shift handovers; ensure compliance with policies, procedures, legislation and health and safety requirements.
Requirements
Diploma or degree in Social Service Work, Child and Youth Care/Worker, Social Work, Psychology, Addictions and Mental Health, or a related social science, behavioural science or health-related discipline; related experience is an asset; new graduates welcome; experience supporting individuals experiencing homelessness, mental health concerns, substance use or crisis situations is an asset; knowledge and/or experience in harm reduction, overdose response and crisis intervention is an asset (training provided); strong interpersonal, communication, conflict-resolution and de-escalation skills; ability to maintain a non-judgmental and trauma-informed approach; able to work independently and as part of a team; excellent verbal and written communication skills; able to stand/walk for extended periods and lift up to 50 lbs.
Benefits
Flexible scheduling; part-time or full-time scheduling; shift premium for night and weekend shifts; immigration process support where applicable; opportunity to work across multiple shelter and social service programs.
Schedule/Hours
On-call/casual; day, evening, overnight, weekend and holiday shifts as required; posting also references flexible part-time or full-time scheduling. No specific number of weekly hours.
Required Certifications
Valid Police (Vulnerable Sector) Clearance; Valid First Aid & CPR Certificate; Harm Reduction Certificate; WHMIS Certificate; Occupational Health & Safety Awareness Certificate; Workplace Violence & Harassment Certificate; AODA Certificate.